At Felker Day, our Foun(Day)tions are the bedrock of everything we do. Rooted in our commitment to service excellence, these principles guide us as we treat everyone like a guest in our home. By listening carefully and responding thoughtfully, we create experiences that keep guests coming back.
Our 28 Foun(Day)tions serve as a clear roadmap for how we live out our vision, mission, and values each day. They define how we connect with our guests, collaborate with one another, and contribute to the communities we serve. These principles shape who we are and fuel our drive to achieve excellence. Together, they empower us to build a culture of greatness, one day at a time.
- Do What’s Best for Our Guests
- Assume Good Intentions
- Be a Fanatic About Response Time
- Obsess About Food Quality
- Express Genuine Gratitude
- Create a Tone of Friendliness & Warmth
- Practice Blameless Problem Solving
- Be Relentless About Continued Improvement & Embrace Change
- Having a Service Mindset
- Make Cleanliness and Organization Personal
- Have Each Other’s Backs
- Deliver Great Results
- Get Clear on Expectations, ‘Speak Straight’
- Listen Generously
- Go the Extra Mile
- Celebrate Success
- Have Fun
- Check the Ego at the Door
- Honor Commitments
- Safety First
- Always Do the Right Thing
- Details Matter
- Take Responsibility
- Treasure, Respect and Promote Our Reputation
- Speed Counts
- Each One Teach One
- Bring Your ‘A’ Game Every Day
- Follow Up on Everything